Refund Policy

Last updated: January 2026

At Infralumi, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Returns

• We accept returns within 30 days of delivery.

• Products must be unused, in original condition, and in original packaging.

• Proof of purchase is required.

Non-Returnable Items

We do not accept returns for:

• Used or damaged products (unless defective)

• Items returned after the 30-day window

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Refunds typically process within 5–10 business days

• Shipping fees are non-refundable

Defective or Damaged Products

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos or videos for assessment.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

How to Initiate a Return

Email us at support@infralumi.com with your order number and reason for return.