Shipping Policy

Our Commitment to You

At Infralumi, we understand that investing in an infrared sauna or panel is more than a purchase — it's a commitment to your long-term health and well-being. That's why we treat every order with the same level of care and precision that goes into crafting our products. Our shipping process is designed to ensure your Infralumi product arrives safely, securely, and in perfect condition, ready to transform your wellness journey from the moment it reaches your door.

When Can I Expect to Receive My Order?

Once your order is confirmed, our fulfillment team begins preparing your shipment promptly. Due to the premium nature and size of our infrared saunas and panels, each order undergoes a careful quality inspection and secure packaging process before it leaves our facility. Orders are typically dispatched within 2 business days of order placement.

Following dispatch, estimated delivery times will vary depending on your location and selected shipping method. You will receive a detailed timeline specific to your region at the time of checkout. Please note that delivery timeframes are estimates and may occasionally be affected by factors outside our control, such as carrier delays, customs processing, or peak-period backlogs. Rest assured, we will keep you informed every step of the way.

Freight & Special Handling

Infrared saunas and large panel systems are classified as oversized freight items. As such, they require specialized handling to ensure they arrive in flawless condition. Our logistics partners are experienced in managing large, high-value wellness equipment. Your order will be:

• Packaged in reinforced, protective materials designed specifically for infrared products.
• Handled by freight specialists trained in oversized item delivery
  Delivered with care to your specified address
  
• For certain large items, a scheduled delivery appointment may be arranged with you directly by our logistics partner to ensure a smooth and convenient handover.

How Can I Track My Order?

Transparency is at the heart of everything we do at Infralumi. Once your order has been dispatched, you will receive a **Shipping Confirmation email** containing your unique tracking number and carrier details. You can use this information to monitor your shipment in real time through our designated tracking portal.

If at any point you experience difficulty locating your tracking information or have concerns about your shipment's progress, our customer support team is always ready to assist you.

 Shipping Rates

At Infralumi, we believe in complete transparency when it comes to pricing. Because our product range spans from compact infrared panels to full-sized sauna systems, shipping rates are calculated based on the size, weight, and nature of your specific order rather than a one-size-fits-all figure.

Shipping rates start from $6.00 USD and may go up to $18.00 USD for our larger, heavier infrared sauna units. The final shipping cost applicable to your order will always be clearly displayed at checkout before any payment is made — No surprises, No hidden fees.

Why does size affect the rate? Our larger infrared sauna systems require specialized freight handling, oversized packaging, and in some cases, additional reinforced protective materials to safeguard your investment during transit. These extra measures ensure that your product — regardless of its size — arrives in the same pristine condition it left our facility in. For certain premium or large-format products, we also apply enhanced protective packaging as a standard, because we'd rather absorb that extra care than have your order arrive anything less than perfect.

Where Do We Ship?

Infralumi proudly serves customers across the globe. We are continuously expanding our logistics network to reach more wellness enthusiasts worldwide.

If your country or region does not appear as a supported destination during checkout, please don't hesitate to reach out to our team directly. We will do everything within our power to find a suitable solution for you.

Can I Change My Shipping Address After Ordering?

We know that circumstances can change. If you need to update your shipping address after placing your order, please contact our support team as soon as possible. Address changes can typically be accommodated if the request is made before your order enters the dispatch phase. Once an order has been handed over to our logistics partner, we are unfortunately unable to guarantee modifications to the delivery address.

To request a change, please contact us at support@infralumi.com with your order number and updated address details.

Delivery to a Different Address

Absolutely. Your Infralumi order can be delivered to any address of your choosing — whether that's your home, a wellness studio, or a gift recipient's location. Simply enter your preferred delivery address at checkout. Please ensure that someone is available to receive the delivery, particularly for larger freight items that may require a signature or scheduled drop-off.

Business Day Shipping Schedule

All orders are processed and dispatched on regular business days, Monday through Friday, excluding public holidays. Orders placed over the weekend or on a public holiday will begin processing on the next available business day. We appreciate your understanding and patience as we ensure every order receives the attention it deserves.

Damaged or Incomplete Shipments

In the unlikely event that your Infralumi product arrives damaged or with missing components, please do not discard any packaging materials. Document the damage with photographs and contact our support team within 48 hours of delivery. We will work swiftly to resolve the matter, whether through a replacement, replacement parts, or another appropriate solution — because your satisfaction is non-negotiable.

Need Assistance?

Our dedicated customer support team is here to help with any shipping-related questions or concerns. Whether you want an update on your delivery, need to make changes to your order, or simply have a question about our process, we're just a message away.

Email: support@infralumi

We typically respond within 2 business hours. Your peace of mind matters to us, and we will always strive to provide prompt, clear, and helpful communication.

Infralumi — Illuminate Your Wellness.